FAQs

Welcome to the Modivent FAQ page! Here you'll find answers to some of the most common questions about our products, ordering process, shipping, returns, and more.

  • What types of jackets do you offer?
    We offer a wide range of jackets, including classic styles, modern fits, vintage-inspired designs, and statement pieces. Our collection is designed to cater to various tastes and preferences.
  • How do I find the right size?
    We provide a detailed size chart on each product page to help you find the perfect fit. If you need further assistance, please contact our customer support team at support@modivent.com or +447450215650
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express, Discover), and Shop Pay. All transactions are secure and encrypted.
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
  • What is your shipping policy?
    We offer standard and expedited shipping options. Standard shipping is free for all. For more details, please visit our Shipping Policy page.
  • What is your return policy?
    We accept returns within 15 days of delivery for full refund. The items must be unworn, unwashed, and in their original condition. To initiate a return, please visit our Returns & Exchanges page for instructions.
  • How long does it take to process a return?
    Once we receive your returned item, it takes 5-7 business days to process your refund. You will receive a confirmation email once your refund is issued.
  • Can I exchange an item?
    Yes, we offer exchanges for different sizes or colors. Please visit our Returns & Exchanges page for more information on how to proceed with an exchange.
  • How can I contact customer service?
    You can reach our customer service team via email at support@modivent.com or by phone at +447450215650. Our team is available Monday to Friday, from 9 AM to 6 PM (EST).
  • Do you offer gift cards?
    Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are delivered via email.
  • How can I stay updated on new arrivals and promotions?
    Sign up for our newsletter at the bottom of our homepage to receive updates on new arrivals, exclusive promotions, and special offers. You can also follow us on our social media channels.

If you have any other questions, please don't hesitate to contact us. We're here to help!